I was told after being seen on Monday that if my eyes continued to get worse(eye infection) call on Wednesday. I called, the doctor was not in that afternoon but I could drive 1+hours to Woodstock. I was unable to do that with my eyes on the condition they were in. I was told they would call in a prescription. Three calls & three assurances the Rx was marked urgent & be called in shortly. At seven that night pharmacy closed, no Rx was ever called in. I had to go to an urgent care that evening & was given antibiotic drops.
The office called the next day, they took no responsibility & did not apologize. They said "I'm not sure who you talked to but we didn't tell you that"
Three calls...really???! Who is answering your phones and misrepresenting your care?
Unprofessional & unreliable.